emily thatcher jewellery

 

Terms & Conditions

We hope that you are delighted with your jewellery purchase. If you have any queries please email us or call us directly on 07917 152154

All items will be posted by either recorded, special or international standard delivery. We regret that at this time we are only able to take orders from the following countries:

  • Australia

  • Austria

  • Belgium

  • Canada

  • France

  • Germany

  • Ireland

  • Netherlands

  • New Zealand

  • Spain

  • Switzerland

  • United Kingdom

  • USA

    Please note that customers are responsible for any import duties when items are delivered outside of the UK.

Items purchased online will be subject to a refund minus the cost of postage provided that the items are received back in their original condition and packaging within seven days of delivery. You must notify us by email that you wish to return the item before goods are sent. This policy does not include earrings, which are non-returnable for hygiene reasons or to any item which has been customised or personalised to order. We are also unable to accept any items which have been worn.

A partial refund (minus postage) will be made on return of the jewellery and only to the original credit card used to pay for the item. Customers are responsible for posting the items correctly by Royal Mail Special delivery.

If your goods arrive in a faulty condition or damaged we will give an exchange or full refund, provided that goods are returned to us in the condition sent. If you do not inform us within 14 days of receipt of your goods, we shall not be liable for any items said to be faulty. Wilful, malicious damage or negligence will void any rights you have to take advantage of our refund or exchange policy.

Please note that rings made to size at your request may take a few extra days. If you get your size wrong we will charge a small fee of £30 to cover re-sizing and postage, this payment needs to be settled when the ring is returned to us. Please do not hesitate to contact us if you are unsure about how to get your correct size.

Emily Thatcher Jewellery reserves the right to refuse the supply of goods at its discretion. This is owing to the growing number of fraudulent credit card transactions.

All photographs on this website are as representative of the items as possible, however, some items may vary slightly as they are handmade and incorporate natural gemstones.

 

Privacy Policy

Here at Emily Thatcher, your privacy and trust are important to us. Our privacy policy is intended to outline how any personal data collected from you via www.emilythatcher.co.uk or at event’s in person, will be protected, used, stored and processed by us to communicate with you and to deliver you excellent service whilst being compliant with the applicable data protection law (Regulation (EU) 2016/679

How we collect your data:

  • When you place an order on our Website.

  • When you sign up to our newsletter.

  • When you register with the Website.

  • If you contact or correspond with us (for example, by phone, email or otherwise) to find out more about a product or services.

  • When you place an order, commission events or request to join our mailing list.

How we us your data:

  • To deliver relevant advertising to you, for example, newsletters.

  • To contact you with regards to an order, enquires, jobs etc.

With your consent, we process the following personal data which you provide when you interact with the Website and/or Emily Thatcher at an event. The data may include your first name and surname, title, email address, phone number, address, financial information (such as credit or debit card details - these are not stored and are destroyed when transactions are complete), as well as shipping address, billing address, and any other information that you consider necessary to provide us with.